TERMS & CONDITIONS
LOOKING AFTER YOURSELF ON AN ADVENTURE BREAK
We want you to be safe when participating in events but some risks are inherent in outdoor activities. We will always take reasonable and proportionate precautions against known risks, but we cannot completely exclude them. For this reason, we encourage our members to take out their own insurance against the risk of injury or other loss or damage on an event, as Adventure Breaks does not provide this and cannot be held responsible for any loss or damage you may suffer unless it results from our negligence.
Safeguarding your property on an event will always be your responsibility and we will accept no responsibility for loss or damage to your property, no matter how it is caused.
By signing up for an event, you undertake to tell the event leader about any medical condition you have or suspect you may have, which could affect or limit your participation in the event or expose you or others to risk in any circumstances. In the event of an accident, the event leader will aim to pass on any relevant information to any person who may need to have it. Event leaders will not disclose medical information you give to them for any other purpose, and we will not store any information of this kind.
LICENCE TO USE ASSETS
In order to keep our costs to a minimum, and to assist our event leaders to create and run our events, we seek to use, and re-use, images, video and other assets provided by our members to promote our events, thereby avoiding the charges for the use of commercially available assets. To assist us in this, by providing to us by any means any photograph, video, film, image or content of any kind relating to an Adventure Break event or activity (“the asset”) our members grant to Adventure Breaks an irrevocable licence to use that asset for the purposes of Adventure Breaks in perpetuity, in any and all media now existing or to be invented and in any territory in which we operates or seek to operate in the future.
We reserve the right to use photos and videos taken by instructors, hosts or other members on our events to promote Adventure Breaks in any and all media now existing or to be invented. If you do not wish to be included in such materials you are responsible for advising event leaders of this and for not participating in any photography or filming at events.
BOOKING FOR SOMEONE ELSE
If you are purchasing a ticket for someone else, please send us an email at the time of booking with the participants name and contact details. The person who books/purchases the ticket is responsible for ensuring that everyone they are booking for is fully aware of our Terms & Conditions.
Tickets are not transferable once purchased except with the prior written consent and knowledge of Adventure Breaks.
If you wish to cancel your place at an event you can do so by getting in touch with us though the website or by emailing us at firstname.lastname@example.org .
For all events we recommend you have appropriate travel insurance to cover you for the cost of any changes you may need to make to your plans.
In the rare circumstances in which Adventure Breaks cancels an event, you will receive a full refund from us. We usually prefer for events to go ahead even if numbers are low. However, very occasionally, cancelling the event is necessary. We are unable to take liability for any other related expenses such as any travel arrangements, other accommodation costs, etc which you may incur, and as such refunds are limited only to the event price that you have paid. We encourage members to take out their own suitable travel insurance to cover these eventualities.
For the purposes of cancellations, ‘Day & Weekend Events’ means an event that is 96 hours or less in duration and that has a ticket value of £500 or less (based upon the gross advertised cost before any discounts or coupons that may have been applied). Any events that do not meet this definition are considered ‘Other Events’. The cancellation policies for these two types of event are as follows:
Day & Weekend Events
· If you cancel more than one calendar month before the event start time, and within 24 hours of booking, you will receive a full refund (less £10 administration and booking fee charges).
· If you cancel more than one calendar month before the event start time, and more than 24 hours after booking, you will receive 75% of any amounts paid over £100.
· If you cancel less than one calendar month before the event start time, but more than 14 days before the event start time, you will receive 50% of any amounts paid over £100.
· If you cancel less than 14 days before the event start time, no refund will be due.
· If you cancel more than 60 days before the event start time, and within 24 hours of booking, you will receive a full refund (less 3% administration and booking fee charges).
· If you cancel more than 60 days before the event start time, and more than 24 hours after booking, you will receive 10% of any amounts paid over £100.
· If you cancel less than 60 days before the event start time, no refund will be due.
Refunds for products (rather than events) must be cancelled within 24 hours of purchase to qualify for a refund.
We may require you to provide us with your bank details (sort code, account number and account name in order to process a refund).
CREDIT NOTES, REFUNDS DUE, GIFT VOUCHERS AND OTHER LIABILITIES
Any credit notes, gift vouchers, discounts, coupon codes, reductions, refunds, offers and any and all other such liabilities will be deemed to have expired and be null and void 12 months after the original date of grant of existance.
CONCERNS OR COMPLAINTS
If you wish to raise a concern, or make a complaint, we would encourage you to do so when the issue first occurs. If you are on an event please discuss it with the instructor and/or host in the first instance. If you’re not on an event or if you don’t find that satisfactory, please get in touch with Adventure Breaks directly. You can contact us at email@example.com .