TERMS & CONDITIONS
CONTRACT & COUNTERPARTY
You are deemed to have entered into a contract with Adventure Breaks Group Limited, incorporating these Terms and Conditions, if you (or a third party on your behalf - such as a friend booking for you) buy a ticket for an Adventure Breaks event, take out a 'Fund Your Adventure' regular payment plan for an Adventure Breaks event, make a bank transfer to Adventure Breaks for an event, or attend or participate in an Adventure Breaks event. Adventure Breaks is a trading name of Adventure Breaks Group Limited.
LOOKING AFTER YOURSELF ON AN ADVENTURE BREAK
We want you to be safe when participating in events but some risks are inherent in outdoor activities. We aim to take reasonable and proportionate precautions against known risks, but we cannot completely exclude them. For this reason, we encourage our members to take out their own insurance against the risk of injury or other loss or damage on an event, as Adventure Breaks does not provide this and cannot be held responsible for any loss or damage you may suffer unless it results from our negligence.
Safeguarding your property on an event will always be your responsibility and we will accept no responsibility for loss or damage to your property, no matter how it is caused.
It is your responsibility to ensure you are suitably prepared and dressed for any event. We are happy to assist you if you have questions or require advice.
MEDICAL CONDITIONS AND MEDICATION
By signing up for an event, you undertake to tell the event host about any medical condition you have or suspect you may have, which could affect or limit your participation in the event or expose you or others to risk in any circumstances. Please also specify any actions you wish to occur should assistance be required. In the event of an accident, the event host will aim to pass on any relevant information to any person who may need to have it. Event hosts will not disclose medical information you give to them for any other purpose, and we will not store any information of this kind. If you have a medical condition that may require medication (such as an asthma inhaler, Epi-pen or any other such medication and/or device), you must bring this with you on an event.
LICENCE TO USE ASSETS
In order to create and run our events, we seek to use, and re-use, images, video and other assets provided by our members to promote our events, thereby avoiding the charges for the use of commercially available assets. To assist us in this, by providing to us by any means any photograph, video, film, image or content of any kind relating to an Adventure Break event or activity (“the asset”), guests grant to Adventure Breaks an irrevocable licence to use that asset for the purposes of Adventure Breaks in perpetuity and free of charge, in any and all media now existing or to be invented and in any territory in which we operates or seek to operate in the future.
We reserve the right to use photos and videos taken by instructors, hosts or other members on our events to promote Adventure Breaks in any and all media now existing or to be invented. If you do not wish to be included in such materials you are responsible for advising event leaders of this and for not participating in any photography or filming at events.
BOOKING FOR SOMEONE ELSE
If you are purchasing a ticket for someone else, please send us an email at the time of booking with the participants name and contact details. The person who books/purchases the ticket is responsible for ensuring that everyone they are booking for is fully aware of our Terms & Conditions.
Tickets are not transferable once purchased except with the prior written consent and knowledge of Adventure Breaks Group Limited.
CORONAVIRUS / LOCKDOWN
We reserve the right to adjust or amend events without warning in order to comply with any regulations required by law, government guidance and/or in order to comply with third party processes (for example, accommodation provider's requirements).
If 'lockdown', 'social distancing', or other such Coronavirus restrictions means it is not practical for Adventure Breaks to proceed with an event, you will be able to reschedule for the same event one year later or an alternative Adventure Break weekend of your preference. All other cancellations by Adventure Breaks are covered in the section below.
By starting a payment plan (including, but not limited to, the ‘Fund Your Adventure’ plans) you acknowledge that you are committing to pay in full for the event. All events must be paid for in full at least one month prior to the start of an event. When you take out a payment plan, we book your place on the event. This may include, but is not limited to, taking steps to arrange instructors, order equipment, organise logistics, market remaining tickets for the event you’re attending, booking accommodation/camp sites, updating the website, direct and indirect time and marketing costs. If you choose to cancel your place on an event, all remaining payments are still due and any cancellation refund due will be processed thereafter under the cancellation policy outlined in the terms and conditions.
If you wish to cancel your place at an event you can do so by getting in touch with us though the website or by emailing us at firstname.lastname@example.org .
For all events we recommend you have appropriate travel insurance to cover you for the cost of any changes you may need to make to your plans.
In the rare circumstances in which Adventure Breaks cancels an event, you will receive a full refund from us. We usually prefer for events to go ahead even if numbers are low. However, very occasionally, cancelling the event is necessary. We are unable to take liability for any other related expenses such as any travel arrangements, other accommodation costs, etc which you may incur, and as such refunds are limited only to the event price that you have paid. We encourage members to take out their own suitable travel insurance to cover these eventualities.
Any deposits paid are non-refundable. For the purposes of cancellations, ‘Day & Weekend Events’ means an event that is 96 hours or less in duration and that has a ticket value of £500 or less (based upon the gross advertised cost before any discounts or coupons that may have been applied). Any events that do not meet this definition are considered ‘Other Events’. The cancellation policies for these two types of event are as follows:
Day & Weekend Events
· If you cancel more than one calendar month before the event start time, and within 24 hours of booking, you will receive a full refund (less £10 administration and booking fee charges for each order placed).
· If you cancel more than one calendar month before the event start time, and more than 24 hours after booking, you will receive 50% of any amounts paid (and due to be paid) over £100.
· If you cancel less than one calendar month before the event start time, but more than 14 days before the event start time, you will receive 25% of any amounts paid (and due to be paid) over £100.
· If you cancel less than 14 days before the event start time, no refund will be due.
· If you cancel more than 60 days before the event start time, and within 24 hours of booking, you will receive a full refund (less 3% administration and booking fee charges of any amounts paid and due to be paid).
· If you cancel more than 60 days before the event start time, and more than 24 hours after booking, you will receive 10% of any amounts paid (and due to be paid) over £100.
· If you cancel less than 60 days before the event start time, no refund will be due.
The above charges can be considerable. We strongly advise you to consider insurance against any unforeseen event.
Refunds for products (rather than events) must be cancelled within 24 hours of purchase to qualify for a refund.
If you wish to cancel your place on an event that including equipment for you to keep, at our discretion we may post these items to you (with the exception of restricted goods such as gas canisters). There is a minimum charge of £25 for this service, which contributes towards the time and cost of postage.
Whilst rare, occasionally the weather will be unsuitable and we will have to reschedule an event. This may be at short notice and/or after an event has commenced. This would usually be done with the safety of the group in mind. In the unlikely event of this occuring, you will be able to rebook onto another Adventure Break with no additional charges or rebooking fees. We cannot be held responsibly to incidentals or other such costs (eg travel/accommodation bookings) - we recommend you consider insurance to cover such a scenario.
Books are not transferrable (with the exception of if we cancel an event due to Coronavirus lockdown restrictions). If you can no longer attend an event, or wish to cancel your place at an event, any amounts paid (by whatever method, including purchasing a ticket, using Fund Your Adventure, bank transfer or any other payment method) will fall under the cancelation policy outlined above.
If you wish to cancel, at our sole discretion, we may agree to rescheduling your place to a different event instead. This will always include a rebooking fee. This rebooking fee helps to cover admin time and cost, as well as being a partial contribution towards the marketing time and costs involved in finding other guests to replace you. Any rebooking fee will be at least £49 for each Day & Weekend Event ticket, and £99 per ticket for any other events.
Late payment of any form (eg failing to pay a monthly payment plan and/or not having paid the balance to any trip at least one month prior to the start of an event) may result in you forfeiting your place at an event and/or being deemed to have cancelled your booking (and any such refunds due would be cancelled in line with the cancellation policy outline in these terms and conditions).
CREDIT NOTES, REFUNDS DUE, GIFT VOUCHERS AND OTHER LIABILITIES
Any credit notes, gift vouchers, discounts, coupon codes, reductions, refunds, offers and any and all other such liabilities will be deemed to have expired and be null and void 12 months after the original date of grant of existance.
YOU MUST BE AT LEAST 18 YEARS OLD
Adventure Breaks are designed with adults. You must therefore be at least 18 years of age to join an Adventure Break. If you have a group of under 18s, we can organise an event specifically for your needs - please contact us for more information.
WHATSAPP GROUPS (OR SIMILAR)
Before events, we typically create Whatsapp groups for all guests and the host. You are requested not share spam/forwards to the group. Do not send inappropriate messages (within the group or to any other guests). Any such complaints will be taken seriously and may result in you being removed from the Whatsapp group, being removed from any/all events and being reported to the police. We have never had any issues with anyone misusing this so please do not be the first!
You will be required to agree to a waiver before any event. This waiver must be consented to to Adventure Breaks at least one week prior to attending an event. Failure to do so will mean that Adventure Breaks Group Limited have no responsibility for you if you attend an event, and you will be deemed to have cancelled your attendance. As such, you may also be refused entry to an event, removed from an an event and/or your place may be offered to another guest. If you would like more information, please get in touch, we would be happy to help.
All guests are required to provide valid emergency contact details of a third party to Adventure Breaks in writing at least one week prior to an event. Each guest is responsible for ensuring they have provided this information (this is usually done as part of the booking form when purchasing a ticket).
THIRD PARTY TERMS & CONDITIONS
For certain events, we will make use of third party venues such as accommodation providers. Where this is the case, you (as the guest) will be expected to act reasonably and responsibly at all times. You are required to adherer to any and all terms & conditions that Adventure Breaks Group Limited may require to agree to in order to book and/or use such providers. Please contact Adventure Breaks if you would like any further details for terms & conditions specific to your event.
AMENDMENTS FROM TIME TO TIME
Adventure Breaks Group Limited reserves the right to amend these Terms & Conditions from time to time.
CONCERNS OR COMPLAINTS
If you wish to raise a concern, or make a complaint, we would encourage you to do so when the issue first occurs. If you are on an event please discuss it with the instructor and/or host in the first instance. If you’re not on an event or if you don’t find that satisfactory, please get in touch with Adventure Breaks directly. You can contact us at email@example.com .